Refundable until
it is delivered.
This section covers the software licences — COS and Momentum Plus. Delivery is the line.
Until we send you the software you can cancel for any reason and get everything
back. Once it is in your hands the sale is final, because at that point you have
the thing you paid for and we cannot take it back. R-Desk is a monthly subscription
and works differently: see § 03.
01
What counts as delivery
Delivery is the moment we email you the software and its setup directions. It is
not the moment you finish installing it, and not the moment you place a first
trade — you set the system up yourself, at your own pace, and the licence is
already yours before you begin. We normally deliver within one business day of
purchase.
02
Full refund any time before delivery
Email hello@bedrockalgorithms.com
before we have sent you the software and we refund you in full, no reason required.
Because delivery usually happens within one business day, this window is short in
practice — if you are unsure, ask your questions before you buy rather than after.
03
Once delivered, the sale is final
After the software has been sent to you the licence is non-refundable. This applies
to both the annual and the lifetime licence, and it applies whether or not you go
on to install it or run it. You can stop using the software and revoke its access
whenever you like, but the fee for the current term is not returned.
04
The exception: it cannot run on your setup
If you have no Mac meeting the requirements — COS is macOS 12 or
newer only, and there is no Windows or Linux version — or your brokerage turns out
to be incompatible, or we conclude the system is a poor fit for your situation, we
refund you in full regardless of how long it has been. This is the only case in
which we refund after delivery. Every requirement is listed on the
products page
above the price, so please check them before paying — but if you got it wrong, we
would rather return the money than keep it for something that cannot work.
05
Annual licences do not auto-renew
For COS and Momentum Plus licences we do not store your card or charge you again
automatically. When a term is ending we invoice you, and you choose whether to
continue. Nothing is ever taken from you by surprise. The R-Desk subscription is
the one product that bills on a schedule, and it says so plainly at checkout.